Returns


 
6 Month Guarantee
All Creature Clothes products are guaranteed against manufacture defects for 6 months.  
 
Excess wear and tear and eating/destruction we can not guarantee against.  
 
If you have a problem with a Creature Clothes product, please get in touch and we will do our very best to put it right.
 
If however you are unhappy with your purchase or it doesn't fit, please return your goods to us within 14 days for a refund on the cost of the goods or for an exchange.  
 
If exchanging to a different size and there is a price difference, we will either refund or charge you the difference accordingly.  Unfortunately we must charge p&p on exchanged goods.
 
We can only accept returns that have not been worn or used and that are in "as new & unworn" condition.  Please return the goods with original documentation and if possible in the original packaging.
 
We highly recommend returning any goods to us with a registered/tracked service with adequate insurance as we are not responsible for any parcels that get lost in transit.  The cost of returning goods to us is your responsibility.
 
Please be aware that bespoke and personalised items are non-returnable so please be 100% sure of the details of your purchase!
 
Returns/Exchanges should be sent to:
Creature Clothes Ltd
Unit 6B The Old Airfield
Upper Holton
Halesworth
Suffolk
IP19 8NH
 
Faulty Items
If you have a faulty item, please let us know as soon as possible.  We take quality control very seriously and run quality control checks throughout the manufacturing process.  We need to know of any faults that occur within your 6 month guarentee period so that they can be investigated and eliminated.
 
Repairs/Servicing 
If your Creature Clothes product needs a repair or service after your 6 month guarantee period is over, please contact us to see if we can help (please see FAQ for more info on Services).